About
The operating system for product ownership
Mission
To simplify product ownership by creating one trusted platform that connects manufacturers and customers throughout the lifetime of every product.
Vision
We envision a future where every physical product has a digital home. Covered is building the universal platform where owners can manage their products throughout their lifecycle, while manufacturers can build lasting relationships with the people who use them.
Frequently asked questions
What is Covered?
Covered is a product ownership and warranty management platform. It gives people one place to register the products they buy, track what is still under warranty, and file a claim when something goes wrong. For the manufacturers who make those products, it provides the infrastructure to run registration and claims without building it in house. Warranty management is the starting point, and the broader goal is to support the whole life of a product after it is sold.
How does Covered work?
You register a product by scanning its QR code or entering a registration code by hand. From then on, that product appears in your account with its coverage status and time remaining, and you can file a claim against it without digging up a receipt. On the other side, the manufacturer generates those codes, sees each registration as it arrives, and works claims through a single pipeline. Covered sits between the two and keeps the connection open after the point of sale.
Who is Covered for?
Covered serves two groups. The first is consumers who would rather not keep a separate account and a drawer of paperwork for every brand they own. The second is manufacturers who sell through retailers and lose touch with the customer at the moment of sale, and who want accurate registration data, a claims process they control, and a way to stay in contact with owners.
Is Covered free for consumers?
Yes. Covered is free for consumers, and there is no paid consumer tier. Manufacturers are the paying customers, on plans priced by registration volume.
Does Covered provide warranties?
No. Covered is not a warranty provider and not an insurer, and it does not sell warranties or extended service plans. Your warranty comes from the manufacturer of the product. Covered is the platform you use to register that coverage, keep track of it, and file a claim against it.
What types of products does Covered support?
Covered is designed as a universal platform rather than one built around a single category of product. Whether a specific item is supported depends on its manufacturer being on the platform. When you register a product from a participating manufacturer, its warranty terms and claim process are available through Covered.